Refund policy
Return & Refund Policy
Zoria Royale
At Zoria Royale, we value your satisfaction and strive to provide high-quality products. Please read our Return & Refund Policy carefully.
Returns
We accept returns under the following conditions:
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Items must be returned within 7 days of delivery.
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Products must be unused, unworn, unwashed, and in their original packaging with all tags intact.
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Proof of purchase (order number or receipt) is required.
To initiate a return, please contact us at:
π§ zoriaroyale@gmail.com
Once your return request is approved, you will receive instructions on how and where to send your item.
Non-Returnable Items
The following items are not eligible for return or refund:
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Sale or discounted items
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Gift cards
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Personalized or custom-made products
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Intimate or hygiene-sensitive items (e.g., cosmetics, lingerie, skincare, earrings)
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Items damaged due to misuse or improper handling
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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Shipping fees are non-refundable.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund at no extra cost.
Refunds
Once we receive and inspect your return:
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You will be notified of approval or rejection.
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Approved refunds will be processed within 5β10 business days.
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Refunds will be issued to the original payment method.
Late or Missing Refunds
If you havenβt received your refund:
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Check your bank account again.
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Contact your credit card company or bank (processing time may vary).
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If you still need help, contact us at zoriaroyale@gmail.com.
Exchanges
We only replace items if they are defective or damaged. For exchange requests, please contact our support team.
International Orders
Customs duties, taxes, and shipping charges are non-refundable for international returns.
Contact Us
For any questions regarding returns and refunds, please contact:
π§ zoriaroyale@gmail.com
π www.zoriaroyale.com